Refund Policy

KENZORO LTD 

At Kenzoro LTD, your satisfaction is our top priority. If something doesn’t meet your expectations, we’ve made our return and refund process simple, fast, and customer-first. Hassle-Free Returns We offer a 14-day return window from the date your order is delivered. If you're not completely satisfied with your purchase, simply reach out to us within this period.

Here’s how it works: 

• No return fees — you don’t need to worry about shipping costs. 

• No repackaging or label printing — our courier will handle everything.

• Courier pickup — we’ll arrange for your item to be picked up directly from your doorstep. Fast Refunds Once the item is picked up and confirmed for return:

• Your refund will be processed almost instantly to your original payment method.

• No hidden fees. No deductions. We believe returning something should be just as smooth as buying it — that’s why we’ve built our process to be quick, friendly, and stress-free.

Easy Return Request Just email our team at support@shopkenzoro.com with: 

• Your name

• Order number

• Reason for the return (optional but appreciated)

• Clear photos of the item, showing the condition of the product

• Videos (if applicable) to demonstrate the issue or defect Including visuals helps us process your return faster and more efficiently. We’ll handle the rest.