Shipping Policy

Shipping & Delivery Information

KENZORO LTD

Thank you for shopping with Kenzoro! We value every customer and strive to provide an exceptional shopping experience. Below, you'll find detailed information about our shipping and delivery process.

Order Processing

All orders placed with Kenzoro are processed within 1-2 business days from the date of purchase. Please note that processing times do not include weekends or public holidays. During periods of high order volume or promotional events, processing may occasionally extend to 3-4 business days. However, we always strive to minimize delays and keep you informed every step of the way.

Shipping Times

Our estimated delivery times vary based on your location:

  • United States: Approximately 7-14 business days after processing
  • International Orders: Approximately 14-21 business days after processing

Please note that shipping times are estimates and not guaranteed, as actual delivery can occasionally be affected by customs clearance, postal delays, or other unforeseen circumstances.

Shipping Rates

We offer transparent and competitive shipping rates calculated at checkout, based on your order size and delivery location. Occasionally, we provide promotional free shipping offers—stay tuned for these special announcements!

Shipment Tracking

Once your order has shipped, you'll receive a confirmation email containing your tracking number. You can use this number to follow your package's journey directly through our website or the courier’s tracking portal.

International Shipping & Customs

International orders may be subject to customs clearance procedures, which can cause delays beyond original delivery estimates. KENZORO LTD is not responsible for any customs fees, duties, or import taxes levied by your country. Such charges, if applicable, are the responsibility of the recipient.

We recommend checking with your local customs office for more information on these potential costs before placing your order.

Address Accuracy

Please ensure your shipping address is correct before completing your order. KENZORO is not responsible for orders delivered incorrectly or delayed due to customer-provided address errors. If you need to change your shipping address after placing an order, contact us immediately at support@shopkenzoro.com—we’ll do our best to assist if the order hasn't yet shipped.

Lost or Damaged Packages

While we take great care in packaging your items securely, occasionally packages may become lost or damaged in transit. If your order arrives damaged or does not arrive within the estimated delivery timeframe, please contact our support team promptly at support@shopkenzoro.com. We’ll immediately investigate and work diligently to resolve the issue.